Customer Relations Officer
UNLOQ is a fast-growing company specialised in ‘innovative people development’ with an emphasis on online coaching and development of people and organizations. We provide (online) coaching, (online) training and leadership programs. We have done this for over 10 years in a unique way, namely online and based on our own method and approach. We have written books about this and built a platform (UNLOQ Campus) for it. Our innovative approach has led us to work with global clients and to coach and train people in over 137 countries and in more than 30 languages.
We believe in the network economy and work a lot with international professionals and strategic partners. To further stimulate our growth, we are looking for a pro-active, detail-oriented, enthusiastic and, hands-on professional to join our team as a Customer Relations Officer. This role is vital to supporting our external customer relations team and ensuring seamless internal operations. Do you love working in an international operation and are you a real team player who wants to make a significant difference on a global stage? Then come and strengthen our team!
Your role: a bridge to excellence
As a Customer Relations Officer, you will serve as the critical link between our external customer relations team and internal operations. Your contributions will ensure that our processes run smoothly, proposals are impactful, and customer relationships remain strong. Here is what you will do:
Proposal Management:
- Independently draft high-quality, compelling proposals for customers
- Collaborate with account directors to refine and finalize proposals
- Leverage your experience in proposal writing to create effective customer presentations
Customer Relationship Management System:
- Maintain accurate and up-to-date customer information in the salesforce customer relationship management system
- Ensure all interactions, proposals, and engagements are fully documented
Customer Engagement and Administrative Support:
- Partner with account directors to enhance customer engagement strategies
- Organize and prepare for customer meetings, events, and presentations
- Coordinate internal communications related to customer projects
- Assist in scheduling and managing logistics for customer-related activities
Reporting and Data Analysis:
- Generate regular reports on engagement metrics and the success rates of proposals
- Analyse trends and identify opportunities to improve customer relations
What makes you a great fit?
We are looking for a motivated individual who combines technical expertise with a proactive mindset. While formal education is valuable, we prioritize experience, determination, and the ability to learn and grow.
Who you are:
- Pragmatic, hands-on, detail oriented and highly efficient
- Caring, driven, proactive, flexible, and independent
- A quick learner who adapts easily to new systems and applications
- A strong communicator with excellent verbal and written skills
- Comfortable in a dynamic, fast-paced environment
What you bring:
- A minimum of three years of experience in customer relations or a similar role
- Proficiency in Dutch and English verbal and written (both essential for success)
- Expertise in customer relationship management systems, preferably Salesforce
- Advanced proficiency in Microsoft Office, including Word, PowerPoint, and Excel
- Proven experience in proposal writing is considered a significant advantage
What we offer
At UNLOQ, we value our people and strive to create an environment where they thrive. Here is what you can expect:
- A challenging, dynamic role within a passionate, international team
- A full-time position (40 hours per week) with a competitive salary
- Flexible working arrangements, including a blend of office and remote work
- Comprehensive leave policies, including maternity, parental, transition, and care leave
- A fully equipped workstation for remote working
- Diverse development opportunities, a value-driven culture that fosters engagement and positivity
- The chance to work with inspiring clients who make a meaningful impact on the world
Why join us?
At UNLOQ, we believe in empowering people and organizations to achieve their fullest potential. As a Customer Relations Officer, you will play a crucial role in this mission by driving seamless operations and supporting meaningful customer relationships. Your work will directly impact our clients, enabling them to create lasting change on a global scale.
Ready to make a difference? Apply today and join us in shaping the future of innovative people development!
Interested?
Read more about our organization at About Us and send your CV with a short presentation letter to Annegien van Steensel (E: annegien.vansteensel@unloq.org) if this position suits you.
