Terms of service

General Terms and Conditions

For all of UNLOQs products and services the General Terms and Conditions of the ‘The Nederland ICT’ apply. The Nederland ICT Terms and Conditions take technology trends into account. We also use additional Payment and Cancellation.

The general terms and condition consist of 13 chapters. The first chapter is about legal aspects important to each transaction e.g. payments conditions, confidentiality and risk transfer. In the specific chapters one or more products or services are elaborated on.

Along side Chapter One the following chapter are important for our services.

Chapter 2: Provision of services
Chapter 3: Software as a Service (SaaS)
Chapter 7: Advice and consultancy
Chapter 8: Secondment services
Chapter 9: Education and training

You can download the full General Terms and Condition here: The Nederland ICT Terms and Conditions

You can download the full Terms of Payment and Cancellation here: Terms of Cancellation and Payment

Code of Conduct and Ethical behaviour

All UNLOQ trainers, coaches, consultants and internal employees underline and are bound by our code of conduct. This code describes how we work with each other internally and how we behave when interacting with our clients. How we apply this code in daily practice is highlighted here by a variety of our people: Our commitment.

You can download the full code here: Code of conduct and ethical behaviour

Complaint procedure UNLOQ

UNLOQ has a complaint procedure managed by an independent complaint committee. The rulings or decisions of the committee are considered binding for UNLOQ. Read more: Complaintprocedure