Terms of service
General Terms and Conditions
For all of UNLOQs products and services the General Terms and Conditions of the ‘NLdigital’ apply. The NLdigital Terms take technology trends into account. We also use additional Payment and Cancellation.
The general terms and condition consist of 13 sections. The first chapter is about legal aspects important to each transaction e.g. payments conditions, confidentiality and risk transfer. In the specific sections one or more products or services are elaborated on.
Along side Chapter One the following chapter are important for our services.
Section 2: Standard clauses on data processing Provision of services
Section 3: Software-as-a-Service (SaaS)
Section 5: Development of software and websites
Section 7: Advisory and consultancy services
Section 8: Secondment services
Section 9: Training courses
You can download the full General Terms and Condition here: NLdigital Terms
You can download the full Terms of Payment and Cancellation here: Terms of Cancellation and Payment
Code of Conduct and Ethical behaviour
All UNLOQ trainers, coaches, consultants and internal employees underline and are bound by our code of conduct. This code describes how we work with each other internally and how we behave when interacting with our clients. How we apply this code in daily practice is highlighted here by a variety of our people: Our commitments.
You can download the full code here: Code of conduct and ethical behaviour
Complaint procedure UNLOQ
UNLOQ has a complaint procedure managed by an independent complaint committee. The rulings or decisions of the committee are considered binding for UNLOQ. Read more: Complaintprocedure